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Shipping Policy

1  Where We Ship

We currently ship to all serviceable pin codes across India. We do not currently offer international shipping. If you are located in a remote or partially-serviceable pin code, delivery timelines may be extended. Enter your pin code at checkout to confirm serviceability.

 

2  Order Processing Time

Orders are processed on business days (Monday to Saturday, excluding public holidays). Please allow the following time for dispatch:

 

Standard orders: 1–3 business days from order confirmation and payment clearance

Large / bulk orders (5 kg+): 2–4 business days — additional packing and quality check time

DIY kit orders: 1–3 business days — kits are assembled and checked before dispatch

Orders placed on Sunday or public holidays

Processing begins the next business day

During peak season (Diwali, Dec–Jan)

Add 1–2 additional business days to processing time

 

You will receive an email and/or SMS confirmation with your tracking number once your order has been dispatched.

 

3  Estimated Delivery Time

Delivery timelines are estimates and are subject to courier operations, weather conditions, and local factors beyond our control.

 

Metro cities (Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Kolkata): 3–5 business days after dispatch

Tier 2 cities and major towns: 4–7 business days after dispatch

Rural, remote, or hilly regions: 6–10 business days after dispatch

Northeastern states and island territories: 7–12 business days after dispatch

 

Note on delivery estimates

These are estimates, not guarantees. Delays caused by courier operations, natural events, strikes, or incorrect delivery addresses are outside our control. If your order has not arrived within the estimated window, contact us and we will investigate with the courier on your behalf.

 

4  Shipping Charges

Free shipping threshold: Orders above ₹999 — free standard shipping across India

Orders below ₹999: Shipping charged at actual courier cost (calculated at checkout based on weight and destination)

Bulk / heavy orders (above 10 kg): Shipping calculated at checkout — oversized rates apply

Express / priority shipping: Available at checkout for select pin codes — additional charge applies

 

Shipping charges are non-refundable on returns, unless the return is due to our error (wrong or damaged item).

 

5  Courier Partners

We work with the following courier partners depending on your location and the size of your order: Delhivery, DTDC, Ekart Logistics, India Post, Xpressbees, Shadowfax. We reserve the right to choose the most appropriate courier for each shipment based on serviceability, reliability, and cost. You will receive the courier partner name and tracking number at the time of dispatch.

 

6  Tracking Your Order

Once your order is dispatched, you will receive:

 

  • An order dispatch email with your AWB (Air Waybill) / tracking number

  • A direct link to the courier's tracking portal

 

You may also track your order from your account on The Melt Studio website (if you have registered) or by contacting us with your order number.

 

7  Packaging & Safety

We take special care in packing liquid products (oils, extracts, fragrance oils) and fragile items. Our standard packing includes:

 

  • Bubble wrap or foam padding for glass and fragile items

  • Leak-proof inner sealing (tape, caps, and secondary zip-lock bags) for all liquid products

  • Outer corrugated box appropriate to the order size

  • Fragile labels and orientation arrows on boxes containing glass bottles or breakable items

 

Despite our best efforts, transit damage can occur. If your order arrives with damaged packaging or broken items, please photograph everything before opening and contact us within 48 hours — see the Return & Refund Policy, Section 4.

 

8  Incorrect or Undeliverable Addresses

Please ensure your shipping address and pin code are complete and accurate at checkout. We are not responsible for delays or non-delivery caused by an incorrect or incomplete address provided at the time of ordering. If a shipment is returned to us due to an undeliverable address, non-availability of the recipient, or refusal to accept delivery:

 

  • We will contact you to confirm a corrected address and arrange re-dispatch

  • Re-dispatch shipping charges are payable by the customer

  • If the customer chooses not to re-dispatch, a refund will be issued for the product value only — original and return shipping costs are non-refundable

 

9  Lost Shipments

A shipment is considered lost if it has not been delivered within 15 business days of the dispatch date and courier tracking shows no movement for 7 or more consecutive business days. In such cases:

 

  • Contact us at themeltstudiostore@gmail.com with your order number

  • We will file a courier investigation on your behalf (process takes 5–7 business days)

  • If confirmed lost by the courier, we will either re-dispatch your order or issue a full refund including shipping charges, at your choice

 

3.10  Contact — Shipping

Email: themeltstudiostore@gmail.com

Phone / WhatsApp: +91 9767217909 / +91 9359338687

Hours: Monday–Saturday, 10 AM – 6 PM IST

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