Privacy Policy

1.1 Who We Are

The Melt Studio is a brand operated by Ketaki Industries, a cosmetic ingredients manufacturer and supplier based in Maharashtra, India. When this policy refers to 'we', 'us', or 'our', it means Ketaki Industries and The Melt Studio brand. When it refers to 'you' or 'your', it means you as a visitor to our website or a customer who has placed an order with us.

1.2 Information We Collect

1.2.1 Information you provide directly

Full name and billing / shipping address
Email address and phone number
Payment information (processed securely by our payment gateway — we do not store card numbers)
GST Identification Number (GSTIN), if provided for a business order
Any messages or queries you send us via contact forms, email, or WhatsApp

1.2.2 Information collected automatically

Browser type, device type, and operating system
IP address and approximate geographic location (city / state level)
Pages visited, time spent on pages, and links clicked (via Wix Analytics)
Referring website or search query that brought you to our site
Cookies placed by our website — see Section 1.7 for details

1.3 How We Use Your Information

To process, pack, and dispatch your order and provide shipping updates
To issue tax invoices and maintain accounting records as required by Indian law
To respond to your customer service queries and after-sales questions
To send you order confirmation, tracking updates, and delivery notifications via email or SMS
To improve our website, product range, and customer experience based on aggregated usage data
To send you promotional emails or offers — only if you have opted in, and always with an unsubscribe option
To comply with applicable Indian laws including the Information Technology Act, 2000, GST regulations, and the Consumer Protection Act, 2019

1.4 How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We share your data only in the following limited circumstances:

Courier partners

Your name, phone number, and delivery address are shared with our courier partner (Delhivery, DTDC, India Post, or equivalent) solely for the purpose of delivering your order.

Payment gateways

Your payment details are processed by our payment gateway (Razorpay or equivalent). We do not store or have access to your card or UPI details.

Wix platform

Our website runs on Wix. Wix stores your order data on their servers and is subject to Wix's own privacy policy. Wix is a data processor acting on our instructions.

Legal requirement

We may disclose information if required to do so by Indian law, court order, or governmental authority.

Business transfer

In the unlikely event of a merger, acquisition, or sale of our business, your data may be transferred to the new owner, who will be bound by this policy.

1.5 Data Retention

We retain your order and invoice data for a minimum of 7 years as required by Indian tax law (GST records). Personal contact data (email, phone) is retained for 3 years from the date of your last interaction with us, after which it is deleted or anonymised. You may request deletion of your data earlier — we will comply unless we are legally required to retain it (e.g. for GST filing purposes).

1.6 Your Rights

Under the Digital Personal Data Protection Act, 2023 (DPDPA) and applicable Indian law, you have the following rights regarding your personal data:

Right to access: Request a copy of the personal data we hold about you
Right to correction: Request correction of inaccurate or incomplete personal data
Right to erasure: Request deletion of your personal data, subject to legal retention requirements
Right to withdraw consent: Withdraw your consent to marketing communications at any time
Right to grievance redressal: Lodge a complaint with us — we will respond within 30 days

To exercise any of these rights, contact us at: themeltstudiostore@gmail.com

1.7 Cookies

Our website uses cookies — small text files placed on your device — to ensure the website functions correctly, remember your preferences, and provide analytics. We use the following types of cookies:

Essential cookies

Required for the website and shopping cart to function. Cannot be disabled.

Analytics cookies

Wix Analytics and Google Analytics (if enabled) track aggregate visitor behaviour. No personally identifiable information is sent.

Marketing cookies

Only placed if you have opted in to marketing. You may opt out at any time.

You may disable non-essential cookies in your browser settings at any time. Disabling essential cookies will affect website functionality.

1.8 Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. These include SSL encryption on all web transactions, access controls on our systems, and secure payment processing through licensed payment gateways. However, no system is entirely secure. If you believe your data has been compromised, contact us immediately at ketakiindustries2013@gmail.com.

1.9 Third-Party Links

Our website may contain links to third-party websites (e.g. courier tracking portals, payment gateways). We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies before providing any personal information.

1.10 Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on our website with an updated effective date. We will notify you of significant changes via email if you have an account with us. Continued use of our website after any changes constitutes your acceptance of the updated policy.

1.11 Contact — Privacy

For any privacy-related queries, data requests, or complaints, contact our team:

Email: themeltstudiostore@gmail.com

Phone: +91 9767217909 / +91 9359338687

Response time: Within 30 business days for formal data requests

Jurisdiction: Maharashtra, India